Shipping Coverage
Domestic Shipping (India)
We currently ship to all locations across India, including:
- All major cities and metro areas
- Towns and rural areas (subject to courier serviceability)
- Union Territories
Areas We Don’t Ship To
- P.O. Box addresses
- Military/Defense establishments (due to security restrictions)
- International addresses (coming soon)
Processing Time
Order Processing
- Business Days: Orders are processed Monday to Saturday
- Processing Time: 1-2 business days after order confirmation
- Cut-off Time: Orders placed before 12:00 PM are processed the same day
- Holidays: Orders placed on Sundays and public holidays are processed the next business day
Order Preparation
During processing, we:
- Verify payment and order details
- Pick and pack products carefully
- Perform quality checks
- Generate shipping labels
Delivery Time
Estimated Delivery Times
| Location Type | Delivery Time |
|---|---|
| Major Cities (Metro Areas) | 3-5 business days |
| Other Cities & Towns | 5-7 business days |
| Remote Areas | 7-10 business days |
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
Factors Affecting Delivery
- Weather conditions and natural disasters
- Political situations and strikes
- Public holidays and festivals
- Courier service delays
- Incorrect or incomplete address
- Recipient unavailability
Shipping Charges
Standard Shipping
Shipping charges will be calculated at the time of checkout based on your delivery location and order value.
Express Shipping
- Delivery Time: 2-3 business days (select cities)
- Charges: ₹100 (Orders below ₹1000)
- Availability: Available for metro cities only
Shipping Methods
We partner with reliable courier services including:
- Blue Dart
- DTDC
- Delhivery
- India Post
The courier service is selected based on your location and product type.
Order Tracking
How to Track Your Order
- Email Notification: You’ll receive a tracking number via email once shipped
- Account Dashboard: Track orders in your account under “My Orders”
- Courier Website: Use tracking number on courier’s website
- Customer Support: Contact us for tracking assistance
Tracking Updates
You’ll receive updates at key stages:
- Order Confirmed
- Order Shipped
- Out for Delivery
- Delivered
Packaging
Our Packaging Standards
- Food-Grade Materials: All packaging is food-safe
- Secure Packaging: Products are packed to prevent damage
- Eco-Friendly: We use recyclable and biodegradable materials where possible
- Tamper-Proof: Packages are sealed to ensure product integrity
Temperature Control
For products requiring temperature control:
- Insulated packaging is used
- Ice packs or cooling agents may be included
- Express shipping is recommended
Delivery Process
At the Time of Delivery
- Verification: Valid ID may be required
- Inspection: You can inspect the package for damage
- Signature: Delivery confirmation signature required
- Refused Delivery: Inform us immediately if you refuse delivery
If You’re Not Available
- Courier will attempt delivery 2-3 times
- SMS/call notification before delivery
- Package may be held at local courier office
- Contact courier to reschedule delivery
Address Requirements
Provide Complete Address
Please ensure your address includes:
- Complete name of recipient
- House/Flat number and building name
- Street name and area
- Landmark (if available)
- City, State, and PIN code
- Contact phone number
Address Changes
- Before Shipping: Contact us to update address
- After Shipping: Contact courier directly (may incur charges)
- Incorrect Address: Additional charges may apply for redelivery
Damaged or Lost Packages
Damaged Packages
If you receive a damaged package:
- Take photos of the package and product
- Note the damage on delivery receipt
- Contact us within 24 hours at enquiry.ramdhaanya@gmail.com
- We’ll arrange a replacement (Note: We do not offer refunds, only product replacements)
Lost Packages
If your package is marked as delivered but not received:
- Check with neighbors and building security
- Verify delivery address
- Contact courier service
- Notify us within 48 hours
- We’ll investigate and arrange a replacement if confirmed lost
Important: In cases of damaged, defective, or lost products, we provide replacements only. Please refer to our Cancellation & Refund Policy for complete details.
International Shipping
We are currently working on expanding our services internationally. Please check back or contact us at enquiry.ramdhaanya@gmail.com for updates on international shipping.
Bulk Orders
For bulk orders (20+ units):
- Contact us for custom shipping arrangements
- Special rates may be available
- Processing time may vary
- Dedicated support for bulk shipments
Contact Us
For any shipping-related queries:
- Email: support@harekrishnaagrofoods.in
- Subject Line: Include your order number
- Response Time: Within 24 hours